Returns andrefunds
Which items can I return?
1. This is my first order on thesistersrepublic.shop website.
• If so, you're eligible for our "Satisfied or refunded" offer, which lets you test your 1st pair of panties in real conditions during your period for 60 days! Please note that this offer is only valid for your first order and for a single pair of panties. To find out more about the conditions of the "Satisfied or refunded" offer, consult this page: Satisfied or refunded
• If you've just ordered the wrong size or you're not convinced by the model(s) and you haven't washed or worn any of the items (except for trying them on over your underwear), you can request a return below and send the panty(ies) back in their original packaging within 60 days (from the invoice date). You can access our returns interface via the link below:
WARNING : if you return an item without its original packaging, you may not be reimbursed. Remember to keep your items in their packaging until you are certain that you can keep them.
2. This is not my first order
You can obtain a refund for all products ordered on our site within 60 days of your purchase (from the date of the invoice) if they are unworn, unwashed and returned in their original packaging. You can access our returns interface via the link below:WARNING : if you return an item without its original packaging, you may not be reimbursed. Remember to keep your items in their packaging until you are certain that you can keep them.
Questions :
Can I return a pair of underwear I've already tried on?
If you want to try on the underwear you ordered to see if it fits, you must try them on over other underwear.
Can I request an exchange of an item?
We don't offer the possibility of exchanging items in an order, but you are able to return them for a refund and reorder the item(s) you are interested in.
How do I return an item?
To return one or more items, simply send them back by post (Colissimo or tracked letter) to the address below:
Crosslog International
Sisters Republic - Returns Service
104 rue Denis Papin ZAC d'Arvigny
77550 Moissy Cramayel
France
With the completed returns form inside the package:
Return form to download
We advise you to choose a tracked method of delivery (tracked letter if the shipment is less than 3 cm thick or by Colissimo) as we cannot not be held responsible if the post loses the returned package.
Who pays for the cost of returns?
Return costs are the responsibility of the customer and cannot be reimbursed.
When will I get my money back?
Upon receipt and after checking of the returned item(s), you will be refunded within a maximum of 15 working days, via the card or your PayPal account used for the order.
Please note that if you benefited from free shipping when you placed your order, but the order total is less than £40 after your return is completed, you will be refunded the returned item(s) minus a £4.65 contribution for delivery costs.
If you have any questions, do not hesitate to contact lauren@sistersrepublic.com.
why choose sisters ?
Free delivery from £34
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30 days to change your mind
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Made with ORGANIC cotton
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